Privacy Policy
Last updated: 26th of May, 2026
At Glowing Touch Beauty by Rebeca, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your data when you visit our website, contact us, book an appointment, attend a consultation or receive a treatment at one of our locations.
This Privacy Policy applies to our website, online booking enquiries, telephone and WhatsApp enquiries, email communication, treatment consultations and client records.
1. Who We Are
Glowing Touch Beauty by Rebeca provides aesthetic, beauty, skin and hair services from two locations:
Reading Aesthetics Clinic
343A Wokingham Road, Earley, Reading, RG6 7EB
Wembley Hair & Beauty Salon
424 High Road, Wembley, Middlesex, HA9 6AH
Email: contact@glowtouchbyrebeca.com
Telephone: +44 7759 637509
Website: www.glowingtouch.co.uk
For the purpose of this Privacy Policy, “we”, “us” and “our” refer to Glowing Touch Beauty by Rebeca.
2. What Personal Information We Collect
We may collect personal information from you when you visit our website, complete a form, book an appointment, contact us directly or attend a consultation.
The information we may collect includes:
- Full name
- Email address
- Telephone number
- Appointment details
- Treatment enquiry details
- Relevant medical history
- Allergy information
- Medication information
- Pregnancy or breastfeeding status, where relevant to treatment suitability
- Previous aesthetic or beauty treatment history
- Before and after photographs, where required and with consent
- Payment and transaction information
- Communication history, including emails, messages and WhatsApp enquiries
- Website usage information, such as pages visited and enquiry forms submitted
We only collect information that is relevant to providing our services, managing appointments, assessing treatment suitability, communicating with you and maintaining appropriate business records.
3. Special Category Data
Some information collected during consultations may include health-related details, such as medical history, allergies, medication, skin concerns, previous treatments or treatment suitability information.
This type of information is treated with extra care. We collect it so we can assess whether a treatment is suitable, reduce risk, provide appropriate advice and maintain accurate treatment records.
We do not collect health-related information unless it is relevant to your consultation, treatment, safety or aftercare.
4. How We Collect Your Information
We may collect personal information when you:
- Visit our website
- Complete a contact form
- Book an appointment online
- Contact us by phone, email or WhatsApp
- Attend a consultation
- Complete a treatment consent form
- Receive a treatment
- Send us photos for treatment advice
- Leave a review or testimonial
- Interact with our social media pages
- Subscribe to updates, offers or marketing messages
We may also receive technical information through website analytics, cookies and similar tracking tools.
5. How We Use Your Personal Information
We use your personal information to:
- Respond to enquiries
- Book, manage and confirm appointments
- Provide consultations and treatment advice
- Assess treatment suitability
- Deliver aesthetic, skin, beauty and hair services
- Maintain treatment records and consent forms
- Provide aftercare guidance
- Contact you about your appointment or treatment
- Process payments and manage transactions
- Improve our website and customer experience
- Send marketing messages, where you have agreed to receive them
- Comply with legal, insurance, regulatory or professional obligations
- Protect our business, staff and clients
We do not sell your personal data.
6. Our Lawful Basis for Using Your Data
We only use your personal data where we have a lawful reason to do so. Depending on the situation, we may rely on one or more of the following lawful bases:
Contract: to provide services you have requested, manage bookings and deliver treatments.
Consent: where you have given permission, such as for marketing, before and after photos, or certain consultation/treatment records.
Legitimate interests: to manage our business, respond to enquiries, maintain records, improve our website and communicate with clients.
Legal obligation: where we are required to keep certain records or respond to lawful requests.
Vital interests: in rare situations where information is needed to protect someone’s health or safety.
Where special category health-related data is collected, we process it only where necessary for treatment suitability, client safety, insurance, legal obligations or where you have provided explicit consent.
7. Appointment Bookings and Enquiries
When you book an appointment or make an enquiry, we collect the information needed to manage your booking and communicate with you.
This may include your name, contact details, preferred appointment time, chosen service and any notes you provide. If you book an aesthetic treatment, we may also ask for relevant medical or treatment suitability information before or during your consultation.
8. Consultation Forms and Treatment Records
For selected treatments, including injectables, skin boosters, chemical peels, facials and other aesthetic services, we may ask you to complete a consultation or consent form.
These records may include:
- Medical history
- Allergies
- Current medication
- Treatment goals
- Skin concerns
- Previous treatment history
- Suitability notes
- Consent confirmation
- Treatment details
- Product details, where relevant
- Practitioner notes
- Aftercare advice provided
We keep these records to support safe treatment, continuity of care, insurance requirements and professional record keeping.
9. Before and After Photographs
We may take photographs before, during or after treatment where they are useful for consultation, treatment planning, records, comparison or aftercare.
Photographs will only be used for marketing, website, social media or promotional purposes if you have given consent.
You can refuse marketing use of your images without affecting your treatment.
10. Marketing Communications
We may contact you with updates, offers, treatment information or appointment reminders if you have agreed to receive marketing from us or where we have a legitimate reason to contact existing clients about similar services.
You can opt out of marketing messages at any time by contacting us at:
We will still contact you where necessary about bookings, consultations, payments, aftercare or important service information.
11. Reviews and Testimonials
If you leave a review, testimonial or feedback, we may use it to improve our services or, with your permission, display it on our website, social media or marketing materials.
We will not publish private medical or treatment details without your consent.
12. Website Cookies and Analytics
Our website may use cookies or similar technologies to improve functionality, understand visitor behaviour, measure website performance and support marketing activity.
Cookies may collect information such as:
- Pages visited
- Time spent on the website
- Device type
- Browser type
- Approximate location
- Referral source
- Interactions with forms or booking buttons
You can usually manage or disable cookies through your browser settings. Some website features may not work correctly if cookies are disabled.
13. Who We Share Your Data With
We may share your personal information with trusted third parties only where necessary to operate our business, provide services or comply with obligations.
This may include:
- Website hosting providers
- Online booking system providers
- Payment processors
- Email and communication providers
- Professional advisers, such as accountants or legal advisers
- Insurance providers, where required
- IT support providers
- Regulatory, legal or official bodies, where required by law
- Emergency services or medical professionals, if needed for safety reasons
We only share information that is necessary for the relevant purpose.
14. Payment Information
If you make a payment, your payment may be processed by a third-party payment provider. We do not store full card details on our website.
Payment providers may process your payment information according to their own privacy and security standards.
15. International Data Transfers
Some third-party systems used by our website, booking, email, analytics or communication providers may process data outside the UK.
Where this happens, we expect appropriate safeguards to be in place to protect your personal information in accordance with applicable data protection law.
16. How Long We Keep Your Information
We keep personal information only for as long as necessary for the purpose it was collected.
The length of time may depend on the type of information, the service provided, legal requirements, insurance requirements and professional record-keeping obligations.
As a general guide:
- Enquiry records may be kept for as long as needed to respond and manage follow-up.
- Appointment records may be kept for business and client service purposes.
- Consultation, consent and treatment records may be kept for a longer period where required for insurance, legal or professional reasons.
- Marketing consent records may be kept until you withdraw consent or opt out.
- Financial records may be kept for accounting and tax purposes.
When information is no longer needed, we will delete it securely or anonymise it where appropriate.
17. How We Protect Your Information
We take reasonable steps to keep your personal information safe and secure.
These steps may include:
- Secure website systems
- Password-protected accounts
- Restricted access to client records
- Secure booking and communication systems
- Staff confidentiality practices
- Secure storage of consultation and treatment records
- Limiting access to personal data only to those who need it
No website, email or online system can be guaranteed to be completely secure, but we take privacy and data protection seriously.
18. Your Data Protection Rights
You have rights over your personal information. Depending on the circumstances, these may include the right to:
- Request access to the personal data we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your information
- Ask us to restrict how we use your information
- Object to certain uses of your information
- Withdraw consent, where we rely on consent
- Ask for a copy of your data in a portable format
- Complain about how your data has been handled
To exercise your rights, contact us at:
We may need to verify your identity before responding to your request.
19. Withdrawing Consent
Where we rely on your consent, you can withdraw it at any time.
This may apply to:
- Marketing messages
- Use of before and after photographs
- Certain optional communications
- Optional sharing of testimonials or images
Withdrawing consent will not affect the lawfulness of anything we did before you withdrew consent.
20. Children’s Information
Our website and services are not intended to collect personal information from children without appropriate parental or guardian involvement.
For children’s hair or beauty services, a parent or guardian may be required to provide booking details and consent where appropriate.
21. Links to Other Websites
Our website may contain links to external websites, social media platforms or third-party booking/payment systems.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reading their privacy policies before providing personal information.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements or business practices.
The latest version will always be available on our website.
23. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Glowing Touch Beauty by Rebeca
Reading Clinic: 343A Wokingham Road, Earley, Reading, RG6 7EB
Wembley Salon: 424 High Road, Wembley, Middlesex, HA9 6AH
Email: contact@glowtouchbyrebeca.com
Telephone: +44 7759 637509
24. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner’s Office if you believe your data protection rights have been breached.